Privacy & Cookie Policy

Last Updated: 13 June 2026

1. Introduction

Welcome to BusyBee Commerce ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products or services, contact us, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this Policy.

2. Who We Are

BusyBee Commerce provides Phoenix Cart add-ons, e-commerce software, web hosting services, website development, technical support, and related online services.

If you have any questions regarding this Policy or your personal data, please contact us using the details provided at the end of this document.

3. Information We Collect

Information You Provide

We may collect information that you voluntarily provide, including:

Name
Company name
Email address
Telephone number
Billing address
Payment details
Support requests and correspondence
Account registration information

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages viewed
Date and time of visits
Referring website addresses
Usage statistics
Cookie information

4. How We Use Your Information

We may use your information to:

Process orders and payments
Deliver products and services
Provide customer support
Manage customer accounts
Respond to enquiries
Improve our products and services
Monitor website performance and security
Comply with legal obligations
Prevent fraud and abuse
Send important service-related communications

Where permitted by law and where consent has been given where required, we may also send marketing communications relating to products, services, offers, and updates.

You may unsubscribe from marketing communications at any time.

5. Legal Basis for Processing

Under UK GDPR, we process personal data under one or more of the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate interests
Consent

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business, including:

Payment processors
Web hosting providers
Cloud service providers
Email service providers
Analytics providers
Professional advisers
Government or regulatory authorities where legally required

All third-party providers are expected to handle personal data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide our products and services
Fulfil contractual obligations
Meet legal, accounting, and regulatory requirements
Resolve disputes
Enforce agreements

When information is no longer required, it will be securely deleted or anonymised.

Cookies

8. What Are Cookies?

Cookies are small text files placed on your computer, tablet, or mobile device when you visit a website.

They help websites function correctly, improve user experience, remember preferences, and provide information about how visitors interact with a website.

Cookies generally do not contain information that personally identifies you, although personal information we hold may sometimes be linked to information stored in cookies.

9. How We Use Cookies

Essential Cookies

These cookies are required for website functionality and may be used to:

Maintain shopping cart contents
Keep customers logged in
Process orders and payments
Remember security settings
Prevent fraud and abuse

These cookies cannot be disabled because they are necessary for the operation of the website.

Preference Cookies

These cookies remember user preferences such as:

Language settings
Currency selection
Login preferences
Cookie consent choices

Analytics Cookies

Analytics cookies help us understand how visitors use our website.

They may collect information such as:

Pages visited
Time spent on pages
Navigation paths
Device types
Browser information
Traffic sources

This information helps us improve our website and services.

Examples may include:

Google Analytics
Google Search Console
Website performance monitoring tools

Marketing Cookies

Marketing cookies may be used to:

Measure advertising effectiveness
Deliver relevant advertisements
Track campaign performance
Improve marketing activities

These cookies are only used where appropriate consent has been provided.

10. Third-Party Cookies

Some cookies may be placed by third-party services used on our website, including:

Google Analytics
Google Tag Manager
Google Ads
PayPal
Stripe
Social media platforms
Embedded content providers

These services may collect information according to their own privacy policies.

BusyBee Commerce does not control the operation of third-party cookies.

11. Managing Cookies

Most web browsers allow you to:

View cookies
Delete cookies
Block cookies
Receive notifications when cookies are set

Please note that disabling essential cookies may affect website functionality, including shopping cart and checkout features.

12. Cookie Consent

Where required by law, we will request your consent before placing non-essential cookies on your device.

You may:

Accept all cookies
Reject non-essential cookies
Adjust your cookie preferences

You can change your preferences at any time through your browser settings or our cookie preference controls.

13. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction

While we take reasonable precautions, no method of electronic transmission or storage is completely secure.

14. Your Rights

Under UK data protection legislation, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent

Requests may be made using the contact details below.

15. Children's Privacy

Our services are not directed towards individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove that information.

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of external websites and encourage users to review their privacy policies before providing personal information.

17. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.

Any changes will be posted on this page and become effective upon publication.

18. Contact Us

If you have any questions regarding this Privacy & Cookie Policy or your personal data, please contact:

BusyBee Commerce

Website: https://busybeecommerce.co.uk

Email: support@busybeecommerce.co.uk

Your Data Protection Rights

If you are dissatisfied with how your personal information has been handled, you may have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: https://ico.org.uk