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Last Updated: 13 June 2026
Welcome to BusyBee Commerce ("we", "our", "us"). We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase products or services, contact us, or otherwise interact with us.
By using our website, you agree to the collection and use of information in accordance with this Policy.
BusyBee Commerce provides Phoenix Cart add-ons, e-commerce software, web hosting services, website development, technical support, and related online services.
If you have any questions regarding this Policy or your personal data, please contact us using the details provided at the end of this document.
We may collect information that you voluntarily provide, including:
Name
Company name
Email address
Telephone number
Billing address
Payment details
Support requests and correspondence
Account registration information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Operating system
Pages viewed
Date and time of visits
Referring website addresses
Usage statistics
Cookie information
We may use your information to:
Process orders and payments
Deliver products and services
Provide customer support
Manage customer accounts
Respond to enquiries
Improve our products and services
Monitor website performance and security
Comply with legal obligations
Prevent fraud and abuse
Send important service-related communications
Where permitted by law and where consent has been given where required, we may also send marketing communications relating to products, services, offers, and updates.
You may unsubscribe from marketing communications at any time.
Under UK GDPR, we process personal data under one or more of the following lawful bases:
Performance of a contract
Compliance with legal obligations
Legitimate interests
Consent
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
Payment processors
Web hosting providers
Cloud service providers
Email service providers
Analytics providers
Professional advisers
Government or regulatory authorities where legally required
All third-party providers are expected to handle personal data securely and in accordance with applicable data protection laws.
We retain personal information only for as long as necessary to:
Provide our products and services
Fulfil contractual obligations
Meet legal, accounting, and regulatory requirements
Resolve disputes
Enforce agreements
When information is no longer required, it will be securely deleted or anonymised.
Cookies are small text files placed on your computer, tablet, or mobile device when you visit a website.
They help websites function correctly, improve user experience, remember preferences, and provide information about how visitors interact with a website.
Cookies generally do not contain information that personally identifies you, although personal information we hold may sometimes be linked to information stored in cookies.
These cookies are required for website functionality and may be used to:
Maintain shopping cart contents
Keep customers logged in
Process orders and payments
Remember security settings
Prevent fraud and abuse
These cookies cannot be disabled because they are necessary for the operation of the website.
These cookies remember user preferences such as:
Language settings
Currency selection
Login preferences
Cookie consent choices
Analytics cookies help us understand how visitors use our website.
They may collect information such as:
Pages visited
Time spent on pages
Navigation paths
Device types
Browser information
Traffic sources
This information helps us improve our website and services.
Examples may include:
Google Analytics
Google Search Console
Website performance monitoring tools
Marketing cookies may be used to:
Measure advertising effectiveness
Deliver relevant advertisements
Track campaign performance
Improve marketing activities
These cookies are only used where appropriate consent has been provided.
Some cookies may be placed by third-party services used on our website, including:
Google Analytics
Google Tag Manager
Google Ads
PayPal
Stripe
Social media platforms
Embedded content providers
These services may collect information according to their own privacy policies.
BusyBee Commerce does not control the operation of third-party cookies.
Most web browsers allow you to:
View cookies
Delete cookies
Block cookies
Receive notifications when cookies are set
Please note that disabling essential cookies may affect website functionality, including shopping cart and checkout features.
Where required by law, we will request your consent before placing non-essential cookies on your device.
You may:
Accept all cookies
Reject non-essential cookies
Adjust your cookie preferences
You can change your preferences at any time through your browser settings or our cookie preference controls.
We implement appropriate technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure
Destruction
While we take reasonable precautions, no method of electronic transmission or storage is completely secure.
Under UK data protection legislation, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent
Requests may be made using the contact details below.
Our services are not directed towards individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove that information.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites and encourage users to review their privacy policies before providing personal information.
We may update this Privacy & Cookie Policy from time to time.
Any changes will be posted on this page and become effective upon publication.
If you have any questions regarding this Privacy & Cookie Policy or your personal data, please contact:
BusyBee Commerce
Website: https://busybeecommerce.co.uk
Email: support@busybeecommerce.co.uk
If you are dissatisfied with how your personal information has been handled, you may have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
Website: https://ico.org.uk
Last Updated: 13 June 2026
These Terms & Conditions govern your use of the BusyBee Commerce website and the purchase of products and services from BusyBee Commerce ("we", "our", or "us").
By accessing our website, purchasing products, or using our services, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, you should not use our website or purchase our products or services.
BusyBee Commerce provides:
Phoenix Cart add-ons and extensions
Software downloads
Website hosting services
Website development services
Technical support
Consultancy and related e-commerce services
All orders are subject to acceptance and availability.
We reserve the right to:
Refuse any order
Cancel any order
Limit quantities purchased
Suspend or terminate access to products or services where necessary
Prices are displayed in the currency shown on our website and may be changed without notice.
Payment must be received in full before products, downloads, hosting services, or development work are provided unless otherwise agreed in writing.
Digital products include, but are not limited to:
Phoenix Cart modules
Add-ons
Templates
Software downloads
Licences
Documentation
Upon successful payment, customers will receive access to download the purchased product.
Customers are responsible for:
Ensuring compatibility with their website
Creating backups before installation
Following installation instructions
BusyBee Commerce cannot guarantee compatibility with third-party modifications, customised software, or unsupported versions of Phoenix Cart.
By purchasing and downloading, accessing, or receiving a licence key for any digital product supplied by BusyBee Commerce, you expressly request immediate access to the digital content.
You acknowledge that the supply of digital content begins immediately upon delivery.
By completing your purchase, you expressly consent to the immediate supply of digital content and acknowledge that your statutory right to cancel under the Consumer Contracts Regulations 2013 ends once the download, access, or delivery of the digital content has commenced.
This does not affect your legal rights where digital content is faulty, not as described, or not fit for purpose.
Unless otherwise stated, the purchase of a software product grants a non-exclusive, non-transferable licence to use the software.
You may not:
Resell the software
Redistribute the software
Share download files publicly
Remove copyright notices
Claim ownership of the software
Where products are released under the GNU General Public License (GPL), use and distribution rights are governed by the applicable GPL licence terms.
Where updates are included with a purchase, they will be provided according to the product description at the time of purchase.
BusyBee Commerce reserves the right to discontinue updates for any product at any time.
Support may be provided via:
Support tickets
Online communication channels
Support covers the products and services specified in the relevant product description or service agreement.
Support does not include:
Third-party software issues
Server administration unrelated to our services
Custom development unless separately purchased
Website maintenance not covered by a support agreement
Response times are not guaranteed unless covered by a separate service-level agreement.
Where hosting services are supplied:
Customers are responsible for maintaining secure passwords.
Customers must not use hosting services for unlawful purposes.
Customers must not engage in activities that negatively impact other users or infrastructure.
BusyBee Commerce reserves the right to suspend or terminate hosting services that:
Violate applicable laws
Breach these Terms
Threaten system security or stability
Involve spam, malware, phishing, or abusive activity
Custom development projects may require:
Written specifications
Deposits
Milestone payments
Customer approval at various stages
Customers are responsible for providing timely feedback and required information.
Delays caused by the customer may affect delivery times.
Completed work remains the property of BusyBee Commerce until all outstanding invoices have been paid in full.
Unless otherwise stated, all website content, branding, graphics, documentation, and software created by BusyBee Commerce remain our intellectual property.
Nothing in these Terms transfers ownership of intellectual property rights to the customer except where explicitly agreed in writing.
We aim to keep our website available and functioning correctly but do not guarantee uninterrupted access.
We reserve the right to:
Modify website content
Suspend access for maintenance
Remove products or services
Update pricing and specifications
without prior notice.
To the fullest extent permitted by law, BusyBee Commerce shall not be liable for:
Loss of profits
Loss of revenue
Loss of business opportunities
Loss of data
Loss of goodwill
Indirect or consequential losses
Our total liability relating to any product or service shall not exceed the amount paid by the customer for that product or service.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
Customers are responsible for:
Maintaining backups of their website and data
Testing software before deploying to a live website
Keeping software up to date
Ensuring server compatibility
Maintaining adequate security measures
BusyBee Commerce strongly recommends that all installations are tested on a development or staging environment before deployment to a live website.
Refunds are governed by our Refund Policy.
By purchasing products or services from BusyBee Commerce, you agree to the terms of the Refund Policy published on our website.
Your use of our website and services is also governed by our Privacy & Cookie Policy.
BusyBee Commerce shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
Natural disasters
Internet outages
Power failures
Government actions
Labour disputes
Third-party service failures
We may update these Terms & Conditions at any time.
Changes will become effective upon publication on our website.
Continued use of our website or services constitutes acceptance of the updated Terms.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions regarding these Terms & Conditions, please contact:
BusyBee Commerce
Website: https://busybeecommerce.co.uk