Terms & Conditions
Terms & Conditions
Last Updated: 13 June 2026
1. Introduction
These Terms & Conditions govern your use of the BusyBee Commerce website and the purchase of products and services from BusyBee Commerce ("we", "our", or "us").
By accessing our website, purchasing products, or using our services, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, you should not use our website or purchase our products or services.
2. About Us
BusyBee Commerce provides:
-
Phoenix Cart add-ons and extensions
-
Software downloads
-
Website hosting services
-
Website development services
-
Technical support
-
Consultancy and related e-commerce services
3. Orders and Payments
All orders are subject to acceptance and availability.
We reserve the right to:
-
Refuse any order
-
Cancel any order
-
Limit quantities purchased
-
Suspend or terminate access to products or services where necessary
Prices are displayed in the currency shown on our website and may be changed without notice.
Payment must be received in full before products, downloads, hosting services, or development work are provided unless otherwise agreed in writing.
4. Digital Products
Digital products include, but are not limited to:
-
Phoenix Cart modules
-
Add-ons
-
Templates
-
Software downloads
-
Licences
-
Documentation
Upon successful payment, customers will receive access to download the purchased product.
Customers are responsible for:
-
Ensuring compatibility with their website
-
Creating backups before installation
-
Following installation instructions
BusyBee Commerce cannot guarantee compatibility with third-party modifications, customised software, or unsupported versions of Phoenix Cart.
5. Digital Content and Consumer Rights
By purchasing and downloading, accessing, or receiving a licence key for any digital product supplied by BusyBee Commerce, you expressly request immediate access to the digital content.
You acknowledge that the supply of digital content begins immediately upon delivery.
By completing your purchase, you expressly consent to the immediate supply of digital content and acknowledge that your statutory right to cancel under the Consumer Contracts Regulations 2013 ends once the download, access, or delivery of the digital content has commenced.
This does not affect your legal rights where digital content is faulty, not as described, or not fit for purpose.
6. Software Licence
Unless otherwise stated, the purchase of a software product grants a non-exclusive, non-transferable licence to use the software.
You may not:
-
Resell the software
-
Redistribute the software
-
Share download files publicly
-
Remove copyright notices
-
Claim ownership of the software
Where products are released under the GNU General Public License (GPL), use and distribution rights are governed by the applicable GPL licence terms.
7. Product Updates
Where updates are included with a purchase, they will be provided according to the product description at the time of purchase.
BusyBee Commerce reserves the right to discontinue updates for any product at any time.
8. Technical Support
Support may be provided via:
-
Email
-
Support tickets
-
Online communication channels
Support covers the products and services specified in the relevant product description or service agreement.
Support does not include:
-
Third-party software issues
-
Server administration unrelated to our services
-
Custom development unless separately purchased
-
Website maintenance not covered by a support agreement
Response times are not guaranteed unless covered by a separate service-level agreement.
9. Hosting Services
Where hosting services are supplied:
-
Customers are responsible for maintaining secure passwords.
-
Customers must not use hosting services for unlawful purposes.
-
Customers must not engage in activities that negatively impact other users or infrastructure.
BusyBee Commerce reserves the right to suspend or terminate hosting services that:
-
Violate applicable laws
-
Breach these Terms
-
Threaten system security or stability
-
Involve spam, malware, phishing, or abusive activity
10. Custom Development Services
Custom development projects may require:
-
Written specifications
-
Deposits
-
Milestone payments
-
Customer approval at various stages
Customers are responsible for providing timely feedback and required information.
Delays caused by the customer may affect delivery times.
Completed work remains the property of BusyBee Commerce until all outstanding invoices have been paid in full.
11. Intellectual Property
Unless otherwise stated, all website content, branding, graphics, documentation, and software created by BusyBee Commerce remain our intellectual property.
Nothing in these Terms transfers ownership of intellectual property rights to the customer except where explicitly agreed in writing.
12. Website Availability
We aim to keep our website available and functioning correctly but do not guarantee uninterrupted access.
We reserve the right to:
-
Modify website content
-
Suspend access for maintenance
-
Remove products or services
-
Update pricing and specifications
without prior notice.
13. Limitation of Liability
To the fullest extent permitted by law, BusyBee Commerce shall not be liable for:
-
Loss of profits
-
Loss of revenue
-
Loss of business opportunities
-
Loss of data
-
Loss of goodwill
-
Indirect or consequential losses
Our total liability relating to any product or service shall not exceed the amount paid by the customer for that product or service.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
14. Customer Responsibilities
Customers are responsible for:
-
Maintaining backups of their website and data
-
Testing software before deploying to a live website
-
Keeping software up to date
-
Ensuring server compatibility
-
Maintaining adequate security measures
BusyBee Commerce strongly recommends that all installations are tested on a development or staging environment before deployment to a live website.
15. Refunds
Refunds are governed by our Refund Policy.
By purchasing products or services from BusyBee Commerce, you agree to the terms of the Refund Policy published on our website.
16. Privacy
Your use of our website and services is also governed by our Privacy & Cookie Policy.
17. Force Majeure
BusyBee Commerce shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:
-
Natural disasters
-
Internet outages
-
Power failures
-
Government actions
-
Labour disputes
-
Third-party service failures
18. Changes to These Terms
We may update these Terms & Conditions at any time.
Changes will become effective upon publication on our website.
Continued use of our website or services constitutes acceptance of the updated Terms.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
BusyBee Commerce
Website: https://busybeecommerce.co.uk